Customer feedback

We guarantee that all our feedback is genuine and can only be submitted by people who have booked through our websites.

Ms Michelle K (Baird House, Edinburgh, June 2017): I was very pleased overall! Danny at the front desk was very friendly and helpful.

Mr Martin K (Masson House, Edinburgh, March 2017): all staff that i came in touch with were excellent; helpful, friendly, professional, attentive - a good experience of a good stay

Mrs Jean T (Masson House, Edinburgh, March 2017): Lovely staff.

Mrs Nichola M (Baird House, Edinburgh, September 2016): Awesome and so convenient

Mr Singha J (Baird House, Edinburgh, September 2016): very secure place , clean and nice room

Miss Sandra M (Baird House, Edinburgh, September 2016): All the staff I encountered reception, domestic, catering and bar staff were polite, friendly and efficient.

Ms Sandra S (Baird House, Edinburgh, August 2016): Lovely place to stay, Thank you.

Mr Stephen B (Chancellor's Court, Edinburgh, August 2016): Will recommend to friends.

Mrs Judith S (Baird House, Edinburgh, August 2016): So handy having the restaurant and bar on the grounds. Most convenient for a traveller.

Mrs Sheila P (Chancellor's Court, Edinburgh, August 2016): Good location and accommodation in lovely grounds. Wide breakfast choice including vegetarian. Enjoyed being able to park, hospitality tray and free w-fi. Altogether a very enjoyable stay and would be happy to return.

Mrs Margaret V (Chancellor's Court, Edinburgh, August 2016): The staff at reception were very efficient, helpful and pleasant. They were well informed about the area, facilities and amenities available and overall it was an excellent location for catching buses to the city centre and for getting to know Edinburgh. I would highly recommend this as good value for money accommodation with an excellent buffet breakfast.

Mr Peter M (Chancellor's Court, Edinburgh, August 2016): A surprisingly good standard for Student accommodation.

Mr Jonathan G (Baird House, Edinburgh, August 2016): Very pleasing experience. Would definitely use again - great proximity for Fringe events.

Mr Anthony K (Masson House, Edinburgh, August 2016): Excellent service and accommodation.

Mr Stephen G (Baird House, Edinburgh, August 2016): Everyone I encountered was unfailing polite and friendly. Breakfast was fantastic (I didn't need to eat again until evening) and the baggage storage facility was a lifesaver. In particular, Danny when I checked in and the man who collected breakfast trays were particularly helpful and friendly.

Mrs julie J (Masson House, Edinburgh, August 2016): Very impressed with all of the staff. Professional and helpful. Knowledge of local amenities and surroundings was very good. Would definitely stay again and recommend to friends and family.

Ms Kathryn C (Chancellor's Court, Edinburgh, August 2016): I would recommend this accomodation to friends!

Mr Tim Y (Masson House, Edinburgh, August 2016): A great place to stay, very happy indeed!

Ms Christine R (Chancellor's Court, Edinburgh, August 2016): Very well located. Just a short bus ride to the city. Nicely kept grounds.

Miss Helen C (Masson House, Edinburgh, August 2016): Nothing was too much trouble. The staff were always smiling and willing to help.Rooms were clean and ideal for our stay. Thanks

Mrs Aileen M (Masson House, Edinburgh, August 2016): Excellent service and breakfast . Good location with easy access to buses to the city. The cost was expensive but the Edinburgh fringe festival and Military Tattoo were both on so the city was buzzing with people. Would use them again.

Mr Robert M (Chancellor's Court, Edinburgh, August 2016): Overall a pleasant experience .Handy location for Festival venues.

Ms Diana B (Baird House, Edinburgh, June 2016): The accommodation and breakfast were all excellent.

Mr Stephen R (Chancellor's Court, Edinburgh, June 2016): Following a short stay at Exeter Uni. earlier this year my visit to "Chancellor's Court" last week only serves to confirm the excellent value University accommodation / dining can offer. With so much more of the Edinburgh City to discover a return at a mutually convenient date is highly anticipated.

Ms Lynette M (Baird House, Edinburgh, June 2016): This is a wonderful place to stay! The food is excellent, both at the bar and in the general commons (breakfast). The location is perfect for walking, hiking and catching a bus or taxi to the town center. I will definitely stay here again and recommend it to friends.

Mr Xiao W (Baird House, Edinburgh, June 2016): The service is really nice.

Miss Maja G (The Hostel, Edinburgh, June 2016): Worth the price, free tea and coffee in the kitchen. Only thing I missed was chargers next to the beds

Mrs Barbara J P (Dalhousie Castle, Edinburgh, May 2016): My stay at Dalhousie was short but memorable for comfort and the most delicious meal of my entire 20 day trip.

Dr Eddie P (Masson House, Edinburgh, September 2015): Very friendly and knowledgeable receptionists. Good info about transport and were to go.

Dr Nighat B (Blossom House B&B, Edinburgh, September 2015): Friendly service, excellent value for money with public transport links to city centre.

Mr Rahul V (Masson House, Edinburgh, September 2015): We stayed there for 4 nights because we had to drop off our daughter to University. The reception is very helpful, available round the clock and the breakfast was pretty decent. Checking-in and out was absolutely smooth. However the room is very small and the bathroom tiny to say the least. But close proximity to university residences makes it still a good choice.

Dr Shona P (Baird House, Edinburgh, September 2015): Great value and great location

Miss Tiffany F (West End Hotel, Edinburgh, September 2015): Very nice decor. Comfortable beds and pillows.

Dr Catherine P (Baird House, Edinburgh, September 2015): Overall good. Breakfast times a bit late. Noisy people disturbing at night. Need to update website as the bus fares have gone up. Apart from that a good experience.

Dr David C (Masson House, Edinburgh, September 2015): The onsite Masson House evening Bistro was especially good. Efficiency of check in and check out very good indeed. Decor good. Nearby conference centre shop and restaurant useful. Thank you.

Mr Andrew T (Baird House, Edinburgh, September 2015): Good value, excellent customer service, very clean, good view of Arthurs Seat. A bit of a walk to the town centre but we knew that so not a problem and taxis easily available.

Ms Cáit M (Baird House, Edinburgh, September 2015): Brilliant - sorry I only stayed 1 night; I will be back, for longer, next year! [The booking was for Baird House, but on arrival, I was advised I would be staying in Grant Hse]

Ms Amalia H (Baird House, Edinburgh, September 2015): Fantastic. Highly recommendable.

Mrs Fiona B (Baird House, Edinburgh, August 2015): Pretty good experience overall. Reception staff were very helpful with directions to different venues. Very helpful and professional staff.

Ms Martina A (Baird House, Edinburgh, August 2015): Very good value for money. I will definitely book again. Only complaint is that at night, the use of the lift by other residents is noisy enough to disturb sleep.